Shipping policy

Shipping Policy

At Jasmati Vice (brand of Nisiki Technologies Pvt Ltd), we strive to ensure a smooth and reliable shipping experience for our customers. Please review our shipping policy below for details on order processing, shipping timelines, and related procedures.

Order Processing & Shipping Timelines

  1. All on-demand orders are processed and shipped within 72 hours (3 business days) of order confirmation.
  2. Orders are not shipped on Sundays and public holidays.
  3. In case of any delays, our support team will notify you with a revised shipping schedule.
  4. Extreme weather conditions or unforeseen circumstances may cause additional delays.

Shipping Methods

  1. We select the best courier service based on the delivery location to ensure fast and reliable shipping.
  2. By default, all orders are shipped using Air Mode for quicker delivery.
  3. If Air Mode is unavailable for a specific location, we use Surface Mode, which may result in longer delivery times.
  4. Currently, customers cannot choose their preferred delivery partner as shipments are automatically assigned based on efficiency.

Shipping Costs

  1. Shipping charges are based on the total order weight.
  2. Rs. 70 is charged for the first 500 grams, with an additional Rs. 60 for every subsequent 500 grams.
  3. Shipping costs are not included in the product price and will be added at checkout.

Delivery Timelines

  1. Once shipped, orders typically take 1 to 4 days to reach the destination, depending on the location.
  2. Orders shipped via Surface Mode may take longer than those sent by Air Mode.

Order Tracking

  1. Once your order is shipped, you can track its status under your order details.
  2. We use WareIQ as our logistics aggregator, and you can track your order at WareIQ Tracking.
  3. Tracking details will be sent automatically to customers via email and/or SMS.

Delivery Attempts & Return to Origin (RTO)

  1. Our delivery partners will make up to three attempts to deliver your order.
  2. If the customer is unavailable during these attempts, the order will be returned to our warehouse (RTO).

Cash on Delivery (COD)

  1. COD is available for select locations.
  2. The total order value is collected directly from the customer upon delivery.

Lost & Undelivered Orders

  1. If an order is Lost in Transit, customers can choose between a full refund or a replacement.
  2. If the tracking status shows delivered, but the customer has not received the parcel, a complaint must be raised within 48 hours of the marked delivery time.

OTP-Based Deliveries

  1. Most deliveries require an OTP (One-Time Password) for security purposes.
  2. Customers must provide the OTP to receive their parcel.

Damaged or Defective Orders

  1. If an order arrives damaged, customers are encouraged to reject the parcel upon delivery or record an unboxing video as proof.
  2. For damaged or defective items, please contact our support team immediately.

For any further assistance, feel free to reach out to our customer support team.

Last updated: February 3rd, 2025